SocialKings Refund Policy

Last modified: June 14, 2026

At SocialKings, we do our best to deliver every order carefully and correctly. Are you not satisfied with your order or has something gone wrong? Please contact us via support@socialkings.online or via the chat at the bottom of our website. We always try to find a suitable solution together first.

1. Contact for questions or complaints

Do you have a question, complaint, or request for a refund? Please contact us via:

SocialKings
Smidslaantje 51
8426 DC Appelscha
The Netherlands

Email: support@socialkings.online
Phone: +31 6 4202 1479
Chamber of Commerce number: 64464105
VAT identification number: NL002250971B75

2. Digital services and direct delivery

SocialKings’ services consist of digital services, such as social media promotion services, including, for example, followers, likes, views, comments, or similar digital achievements.

Because our services are often commenced immediately after the order is placed, we ask for your explicit consent during the ordering process to start execution immediately, before the end of the statutory cooling-off period.

If you expressly agree to immediate execution and acknowledge that you lose the right of withdrawal as soon as SocialKings has fully executed the order, your right of withdrawal lapses as soon as the order has been fully delivered.

3. Statutory cooling-off period and right of withdrawal

In principle, consumers are entitled to a statutory cooling-off period of 14 days for distance contracts.

If your order has not yet been fully executed, you may contact us within the statutory cooling-off period to cancel or revoke your order. In that case, SocialKings may, to the extent permitted by law, charge a proportionate amount for the part of the service that has already been delivered.

If the order has been fully executed after you have expressly agreed to immediate execution and have acknowledged that you lose the right of withdrawal after full execution, cancellation based on the right of withdrawal is no longer possible.

You can send a withdrawal request to support@socialkings.online , via the chat on our website, or, to the extent available and required by law, via the withdrawal or cancellation button on our website.

4. When will you get your money back?

You are entitled to a refund in the following situations:

  • if SocialKings cannot deliver your order;
  • if SocialKings can only partially deliver an order, for the undelivered part;
  • if your order has not yet been fully executed and you exercise your right of withdrawal in a timely and legally valid manner;
  • if repair, refill, or replacement is not possible while you are entitled to it under the agreement or statutory rules;
  • if SocialKings itself decides that a refund is the most appropriate solution.

5. Undelivered or partially delivered orders

If we are unable to deliver an order, you will receive a refund of the amount paid for the undelivered part.

If an order has been partially delivered, we can still deliver the undelivered part, offer a suitable replacement service, or refund the amount for the undelivered part.

6. Money-back guarantee up to €20

For fully delivered orders up to and including €20, SocialKings offers an additional money-back guarantee within the extended warranty period, unless stated otherwise on the product page.

This additional money-back guarantee applies only if you are demonstrably dissatisfied with the service provided and contact us within the warranty period.

This regulation never restricts your legal rights.

7. Orders over €20.00

For fully delivered orders over €20, we initially offer a suitable solution in the event of dissatisfaction. This may consist of, for example:

  • restoration of the order;
  • a refill, if applicable;
  • a replacement service;
  • a similar product or alternative;
  • a partial refund when reasonable and appropriate.

If repair, refill, or replacement is not possible or cannot be carried out within a reasonable time, we will assess whether a partial or full refund is appropriate.

This supplementary regulation never restricts your statutory rights as a consumer.

8. Warranty period

The standard extended warranty period is 30 days after delivery, unless a different term or arrangement is stated on the product page.

Within this period, you can contact us if you believe your order has been delivered incorrectly, incompletely, or not according to the product description.

9. When is a refund not possible?

In principle, a refund is not possible in the following situations:

  • if the order has been fully delivered and you have validly waived your right of withdrawal by agreeing to immediate performance;
  • if the provided username, profile URL, post URL, or other information was incorrect;
  • if the account, profile, or message has been made private, deleted, modified, blocked, or made inaccessible;
  • if delivery has become impossible due to settings or actions on the part of the customer;
  • if followers, likes, views, or other results later decrease due to actions, checks, algorithms, or policy changes by Instagram, Meta, or other platforms;
  • if the problem arose because multiple similar services were used simultaneously, making it impossible to determine which service delivered which result;
  • if the customer acts on behalf of a company, brand, organization, professional influencer, or other professional party, whereas our services are intended exclusively for consumers;
  • if there is abuse, fraud, threats, incorrect information, or a violation of our general terms and conditions.

If a statutory repayment obligation applies, your statutory rights naturally remain applicable.

10. Platform actions and drops after delivery

SocialKings is not affiliated with Instagram, Meta, or other social media platforms. We have no influence on the actions, checks, algorithms, removals, restrictions, or policy changes of these platforms.

It may occur that followers, likes, views, comments, or other digital results decrease or disappear after delivery due to actions by the platform or other external causes. This does not automatically entitle you to a refund.

If a refill guarantee or extended warranty is stated on the product page, we will assess within that warranty period whether repair or refill is possible.

11. Incorrect details with order

The customer is responsible for correctly entering the details required for delivery, such as a username, profile URL, post URL, or other requested information.

If you notice that you have entered incorrect details, please contact us as soon as possible via support@socialkings.online or via the chat.

If the order has not yet been started, we will attempt to adjust the details. If the order has already been started or delivered based on the provided details, we cannot guarantee that adjustment or a refund is possible.

12. How do you request a refund?

You can request a refund by contacting us at support@socialkings.online or via the chat on our website.

Please include as much of the following information as possible with your request:

  • your order number;
  • the email address you used to order;
  • the username, profile URL, or post URL to which the order relates;
  • a clear description of the problem;
  • any screenshots or other information that clarifies the problem.

The more complete your request is, the faster we can assess your application.

13. Assessment of refund requests

We carefully review refund requests and aim to respond substantively within 14 days of receipt.

If we need more information, we will contact you. The assessment may take longer if information is missing or if we need to technically check the delivery.

14. Repayment period

If you are entitled to a refund, we will refund the amount as soon as possible and no later than 14 days after we have determined that you are entitled to a refund or after the agreement has been validly terminated.

In principle, refunds will be processed using the same payment method you used for the order, unless we agree otherwise.

The processing time may depend on Mollie, Cardinity, your bank, or your card issuer.

15. Payments via Mollie and Cardinity

Payments are processed via Mollie and Cardinity.

When a refund is approved, we process the refund via the relevant payment provider, unless another method is necessary or appropriate.

SocialKings is not responsible for delays caused by banks, card issuers, or payment service providers after we have correctly initiated the refund.

16. Chargebacks and payment disputes

If there is a problem with your order, we ask you to contact us first via support@socialkings.online or via chat. In most cases, we can resolve the problem faster through our customer service.

Unjustified chargebacks or payment disputes may result in the suspension of pending orders, refusal of future orders, or the charging of reasonable costs, to the extent permitted by law.

17. Statutory rights remain applicable

This refund policy is intended to clearly explain how SocialKings handles cancellations, complaints, warranties, and refunds.

Nothing in this policy restricts your statutory rights as a consumer. If any provision in this refund policy conflicts with mandatory consumer law, the mandatory consumer law applies.

18. Changes to this refund policy

SocialKings may change this refund policy from time to time, for example when our services, payment providers, warranty terms, or legal obligations change.

The latest version is always posted on our website. The date at the top of this policy indicates when it was last modified.