Do you have a complaint about our products or services? Contact us at email@example.com or via the chat at the bottom of the page. We will do everything we can to solve it for you.
The money back guarantee applies to purchases delivered up to €20 (for orders that we cannot deliver, you will of course receive a refund of your purchase amount). For purchases greater than €20,- we try to provide a replacement service or product if you are dissatisfied.
The standard warranty period is 30 days, unless otherwise stated on the product page.
Article 1 – Definitions
In this conditions is understood under:
Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these items, digital content and/or services are supplied by the entrepreneur or by a third party on based on an agreement between the third party and the entrepreneur;
Reflection period: the period within which the consumer can make use of his right of withdrawal;
Consumer: the natural person who is not acting for purposes related to his trade, business, craft or profession;
Day: calendar day;
Digital Content: data produced and delivered in digital form, for example video, audio, applications, digital games and any other software; services that enable the creation, processing or storage of data in digital form, when these data are provided by the consumer; services that allow the sharing of data and any other interaction with data in digital form provided by other users of the service;
Durable data carrier: any tool – including e-mail – that enables the consumer or entrepreneur to store information that is personally addressed to him/her in a way that prevents future consultation or use during a period that is adapted to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
Right of withdrawal: the consumer’s option to cancel the distance contract within the reflection period of 14 days;
Entrepreneur: the natural or legal person who offers products, (access to) digital content and/or services to consumers at a distance;
Distance agreement: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products, digital content and/or services, whereby up to and including the conclusion of the agreement use is made exclusively or partly of one or more techniques for remote communication;
Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having to meet in the same room at the same time.
This general conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate before the distance contract is concluded how the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.
If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily can be stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise. /span>
For the In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting terms and conditions.
Article 4 – Delivery only to consumers
The entrepreneur offers its services exclusively to consumers (see definition of ‘consumer’ in Article 1). Delivery to companies, professionals and influencers is no longer allowed. Before the offer is accepted by the consumer, the consumer declares that he is not an influencer or company. If this turns out to be the case, the entrepreneur will not deliver.
Article 5 – The offer
If a offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumerand. If the entrepreneur uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
Any offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.
Article 6 – The Agreement
The match is, subject to the provisions of paragraph 4, established at the time of acceptance by the consumer of the offer and the fulfillment of the associated conditions.
If the consumer has accepted the offer electronically, the entrepreneur immediately confirms receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur can – within legal frameworks – inform itself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons, or to attach special conditions to the execution.
The entrepreneur will send the following information to the consumer no later than upon delivery of the product, service or digital content, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
the information about warranties and existing after-sales service;
the price including all taxes on the product, service or digital content; to the extent applicable, the costs of delivery; and the method of payment, delivery or performance of the distance contract.
Article 7 – Reflection time and right of withdrawal
Related Due to the nature of the service, consisting of the production and direct delivery of likes and followers on Instagram, the cooling-off period and the consumer’s right of withdrawal are excluded. When entering into the agreement with the entrepreneur, the consumer has explicitly stated:
agree to proceed with immediate delivery of the service, thus before the expiry of the cooling-off period;
with this or lose its right of withdrawal as soon as the entrepreneur has fully performed the agreement.
Article 8 – The price
During the The period of validity stated in the offer does not increase the prices of the products and/or services offered, except for price changes as a result of changes in VAT rates.
Deviation of the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any prices mentioned are target prices are stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of legal regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:
this it are the result of legal regulations or provisions; or
consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
The in the prices quoted for the range of products or services are exclusive of VAT.
Article 9 – Compliance with agreement and extra warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and/or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
A door The extra guarantee provided to the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement if the entrepreneur has failed to comply with his part of the agreement.
Under extra guarantee is understood to mean every obligation of the entrepreneur, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what is legally required in the event that he has failed to fulfill his part of the agreement.
Article 10 – Delivery and execution
The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
As place of delivery, the Instagram account specified by the consumer applies.
With respect of what is stated in article 4 of these general terms and conditions, the entrepreneur will execute accepted orders expeditiously but at the latest within 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation.
After unwrap in accordance with the previous paragraph, the entrepreneur will immediately refund the amount that the consumer has paid.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.
Article 11 – Payment
As far as not provided otherwise in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period starts on the day after the consumer has received confirmation of the agreement.
At the When selling products to consumers, the consumer may never be obliged in general terms and conditions to pay more than 50% in advance. When advance payment is stipulated, the consumer cannot assert any rights with regard to the execution of the relevant order or service(s), before the stipulated advance payment has been made.
The consumer has the obligation to immediately report inaccuracies in payment details provided or stated to the entrepreneur.
If the consumer does not meet his payment obligation(s) in time, this will be canceled after the entrepreneur has pointed out the late payment and the entrepreneur has granted the consumer a period of 14 days in order to still meet his payment obligations, after failure to pay within this 14-day period, the statutory interest will be owed on the amount still owed and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. : 15% on outstanding amounts up to € 2,500, 10% on the following € 2,500, = and 5% on the next € 5,000, with a minimum of € 40, = The entrepreneur may deviate from the stated amounts and percentages.
Article 12 – Complaints procedure
The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.
At the Complaints submitted by the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.
The consumer The entrepreneur must in any case give 4 weeks to resolve the complaint in mutual consultation. After this term, a dispute arises that is subject to the dispute settlement procedure.
Article 13 – Liability
The entrepreneur is not liable for any acts of Instagram, such as, but not limited to, the removal of consumer posts by Instagram.
Article 14 – One-sided change
The entrepreneur can unilaterally change these conditions at any time. The date of the last change is stated at the bottom of the conditions.
Article 15 – Disputes
On matches between the entrepreneur and the consumer to which these general terms and conditions apply, only Dutch law applies.
These conditions were thus last modified on November 1, 2021