{"id":247487,"date":"2026-09-13T12:50:42","date_gmt":"2026-09-13T12:50:42","guid":{"rendered":"https:\/\/socialkings.online\/refund-policy\/"},"modified":"2026-09-13T12:50:42","modified_gmt":"2026-09-13T12:50:42","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/socialkings.online\/en-ca\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"<h1>SocialKings refund policy<\/h1>\n<p><strong>Last modified:<\/strong> June 14, 2026<\/p>\n<p>\n  At SocialKings, we take care to deliver every order accurately and properly. Are you dissatisfied with your order, or has something gone wrong? Please contact us at <a href=\"mailto:support@socialkings.online\">support@socialkings.online<\/a> or through the chat at the bottom of our website. We will always try to work with you to find a suitable solution first.\n<\/p>\n<h2>1. Contact information for questions or complaints<\/h2>\n<p>\n  Do you have a question, complaint, or refund request? Please contact us using the following information:\n<\/p>\n<p>\n  <strong>SocialKings<\/strong><br \/> Smidslaantje 51<br \/> 8426 DC Appelscha<br \/> The Netherlands\n<\/p>\n<p>\n  <strong>Email:<\/strong> <a href=\"mailto:support@socialkings.online\">support@socialkings.online<\/a><br \/> <strong>Phone:<\/strong> +31 6 4202 1479<br \/> <strong>Chamber of Commerce number:<\/strong> 64464105<br \/> <strong>VAT identification number:<\/strong> NL002250971B75\n<\/p>\n<h2>2. Digital services and immediate delivery<\/h2>\n<p>\n  SocialKings&#8217; services are digital services, such as social media promotion services, including followers, likes, views, comments, or similar digital results.\n<\/p>\n<p>\n  Because we often begin providing our services immediately after an order is placed, we ask for your explicit consent during the ordering process to begin fulfilling the order immediately, before the statutory cooling off period ends.\n<\/p>\n<p>\n  If you expressly agree to immediate fulfilment and acknowledge that you will lose your right of withdrawal once SocialKings has fully completed the order, your right of withdrawal ends as soon as the order has been delivered in full.\n<\/p>\n<h2>3. Statutory cooling off period and right of withdrawal<\/h2>\n<p>\n  Consumers are generally entitled to a statutory cooling off period of 14 days for distance contracts.\n<\/p>\n<p>\n  If your order has not yet been completed in full, you may contact us within the statutory cooling off period to cancel or withdraw your order. In that situation, SocialKings may, to the extent permitted by law, charge a proportionate amount for the portion of the service that has already been delivered.\n<\/p>\n<p>\n  If the order has been completed in full after you expressly agreed to immediate fulfilment and acknowledged that you would lose your right of withdrawal following full completion, cancellation under the right of withdrawal is no longer possible.\n<\/p>\n<p>\n  You can submit a withdrawal request to <a href=\"mailto:support@socialkings.online\">support@socialkings.online<\/a> , through the chat on our website, or, where available and required by law, through the withdrawal or cancellation button on our website.\n<\/p>\n<h2>4. When will you receive a refund?<\/h2>\n<p>\n  You are entitled to a refund in the following circumstances:\n<\/p>\n<ul>\n<li>if SocialKings cannot deliver your order;<\/li>\n<li>if SocialKings can deliver only part of an order, for the portion that was not delivered;<\/li>\n<li>if your order has not yet been completed in full and you exercise your right of withdrawal in a timely and legally valid manner;<\/li>\n<li>if repair, refill, or replacement is unavailable when you are entitled to it under the agreement or statutory rules;<\/li>\n<li>if SocialKings determines that a refund is the most appropriate solution.<\/li>\n<\/ul>\n<h2>5. Orders that are not delivered or are only partially delivered<\/h2>\n<p>\n  If we cannot deliver an order, you will receive a refund for the amount paid for the portion that was not delivered.\n<\/p>\n<p>\n  If an order has been partially delivered, we may still deliver the remaining portion, offer a suitable replacement service, or refund the amount paid for the portion that was not delivered.\n<\/p>\n<h2>6. Refund guarantee up to \u20ac20<\/h2>\n<p>\n  For orders delivered in full with a value of up to and including \u20ac20, SocialKings provides an additional refund guarantee during the extended warranty period, unless the product page states otherwise.\n<\/p>\n<p>\n  This additional refund guarantee applies only if you are demonstrably dissatisfied with the service provided and contact us during the warranty period.\n<\/p>\n<p>\n  This provision never limits your legal rights.\n<\/p>\n<h2>7. Orders over \u20ac20.00<\/h2>\n<p>\n  For orders over \u20ac20 that have been delivered in full, we will initially offer a suitable solution if you are dissatisfied. This may include, for example:\n<\/p>\n<ul>\n<li>restoring the order;<\/li>\n<li>a refill, where applicable;<\/li>\n<li>a replacement service;<\/li>\n<li>a similar product or an alternative;<\/li>\n<li>a partial refund when reasonable and appropriate.<\/li>\n<\/ul>\n<p>\n  If repair, refill, or replacement is unavailable or cannot be completed within a reasonable period, we will assess whether a partial or full refund is appropriate.\n<\/p>\n<p>\n  This supplementary provision never limits your statutory rights as a consumer.\n<\/p>\n<h2>8. Warranty period<\/h2>\n<p>\n  The standard extended warranty period is 30 days after delivery, unless the product page specifies a different term or arrangement.\n<\/p>\n<p>\n  During this period, you can contact us if you believe your order was delivered incorrectly, incompletely, or in a manner that does not match the product description.\n<\/p>\n<h2>9. When is a refund unavailable?<\/h2>\n<p>\n  A refund is generally unavailable in the following circumstances:\n<\/p>\n<ul>\n<li>if the order has been delivered in full and you validly waived your right of withdrawal by agreeing to immediate fulfilment;<\/li>\n<li>if the username, profile URL, post URL, or other information you provided was incorrect;<\/li>\n<li>if the account, profile, or message was made private, deleted, modified, blocked, or otherwise made inaccessible;<\/li>\n<li>if delivery became impossible because of the customer\u2019s settings or actions;<\/li>\n<li>if followers, likes, views, or other results later decline because of actions, checks, algorithms, or policy changes by Instagram, Meta, or other platforms;<\/li>\n<li>if the issue arose because multiple similar services were used at the same time, making it impossible to determine which service delivered each result;<\/li>\n<li>if the customer acts for a company, brand, organization, professional influencer, or other professional party, while our services are intended exclusively for consumers;<\/li>\n<li>if there is abuse, fraud, threatening conduct, incorrect information, or a breach of our general terms and conditions.<\/li>\n<\/ul>\n<p>\n  If a statutory repayment obligation applies, your statutory rights continue to apply.\n<\/p>\n<h2>10. Platform actions and declines after delivery<\/h2>\n<p>\n  SocialKings is not affiliated with Instagram, Meta, or any other social media platform. We have no control over these platforms\u2019 actions, checks, algorithms, removals, restrictions, or policy changes.\n<\/p>\n<p>\n  Followers, likes, views, comments, or other digital results may decline or disappear after delivery because of platform actions or other external causes. This does not automatically entitle you to a refund.\n<\/p>\n<p>\n  If the product page specifies a refill guarantee or extended warranty, we will assess during that warranty period whether repair or a refill is possible.\n<\/p>\n<h2>11. Incorrect order information<\/h2>\n<p>\n  The customer is responsible for correctly entering the information required for delivery, such as a username, profile URL, post URL, or other requested information.\n<\/p>\n<p>\n  If you realize that you entered incorrect information, please contact us as soon as possible at <a href=\"mailto:support@socialkings.online\">support@socialkings.online<\/a> or through the chat.\n<\/p>\n<p>\n  If work on the order has not yet begun, we will try to update the information. If work on the order has already begun or the order has been delivered using the information provided, we cannot guarantee that an adjustment or refund will be possible.\n<\/p>\n<h2>12. How do you request a refund?<\/h2>\n<p>\n  You can request a refund by contacting us at <a href=\"mailto:support@socialkings.online\">support@socialkings.online<\/a> or through the chat on our website.\n<\/p>\n<p>\n  Please provide as much of the following information as possible with your request:\n<\/p>\n<ul>\n<li>your order number;<\/li>\n<li>the email address you used when placing the order;<\/li>\n<li>the username, profile URL, or post URL associated with the order;<\/li>\n<li>a clear description of the issue;<\/li>\n<li>any screenshots or other information that helps explain the issue.<\/li>\n<\/ul>\n<p>\n  The more complete your request is, the sooner we can assess it.\n<\/p>\n<h2>13. Review of refund requests<\/h2>\n<p>\n  We carefully review refund requests and aim to provide a substantive response within 14 days of receiving them.\n<\/p>\n<p>\n  If we require more information, we will contact you. The review may take longer if information is missing or if we need to perform a technical check of the delivery.\n<\/p>\n<h2>14. Refund period<\/h2>\n<p>\n  If you are entitled to a refund, we will issue it as soon as possible and no later than 14 days after determining that you are entitled to a refund or after the agreement has been validly terminated.\n<\/p>\n<p>\n  Refunds will generally be processed using the same payment method you used for the order, unless we agree to another method.\n<\/p>\n<p>\n  Processing time may depend on Mollie, Cardinity, your bank, or your card issuer.\n<\/p>\n<h2>15. Payments through Mollie and Cardinity<\/h2>\n<p>\n  Payments are processed through Mollie and Cardinity.\n<\/p>\n<p>\n  When a refund is approved, we process it through the applicable payment provider, unless another method is necessary or appropriate.\n<\/p>\n<p>\n  SocialKings is not responsible for delays caused by banks, card issuers, or payment service providers after we have properly initiated the refund.\n<\/p>\n<h2>16. Chargebacks and payment disputes<\/h2>\n<p>\n  If there is an issue with your order, please contact us first at <a href=\"mailto:support@socialkings.online\">support@socialkings.online<\/a> or through the chat. In most cases, our customer service team can resolve the issue more quickly.\n<\/p>\n<p>\n  Unjustified chargebacks or payment disputes may lead to the suspension of pending orders, the refusal of future orders, or charges for reasonable costs, to the extent permitted by law.\n<\/p>\n<h2>17. Statutory rights continue to apply<\/h2>\n<p>\n  This refund policy explains how SocialKings handles cancellations, complaints, warranties, and refunds.\n<\/p>\n<p>\n  Nothing in this policy limits your statutory rights as a consumer. If a provision of this refund policy conflicts with mandatory consumer law, the mandatory consumer law applies.\n<\/p>\n<h2>18. Changes to this refund policy<\/h2>\n<p>\n  SocialKings may revise this refund policy from time to time, such as when our services, payment providers, warranty terms, or legal obligations change.\n<\/p>\n<p>\n  The latest version is always available on our website. The date at the top of this policy shows when it was last modified.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SocialKings refund policy Last modified: June 14, 2026 At SocialKings, we take care to deliver every order accurately and properly.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-247487","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/socialkings.online\/en-ca\/wp-json\/wp\/v2\/pages\/247487","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/socialkings.online\/en-ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/socialkings.online\/en-ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/socialkings.online\/en-ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/socialkings.online\/en-ca\/wp-json\/wp\/v2\/comments?post=247487"}],"version-history":[{"count":0,"href":"https:\/\/socialkings.online\/en-ca\/wp-json\/wp\/v2\/pages\/247487\/revisions"}],"wp:attachment":[{"href":"https:\/\/socialkings.online\/en-ca\/wp-json\/wp\/v2\/media?parent=247487"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}