{"id":247950,"date":"2026-09-13T12:55:35","date_gmt":"2026-09-13T12:55:35","guid":{"rendered":"https:\/\/socialkings.online\/refund-policy\/"},"modified":"2026-09-13T12:55:35","modified_gmt":"2026-09-13T12:55:35","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/socialkings.online\/en-au\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"<h1>SocialKings refund policy<\/h1>\n<p><strong>Last modified:<\/strong> 14 June 2026<\/p>\n<p>\n  At SocialKings, we do our best to deliver every order carefully and correctly. Are you dissatisfied with your order, or has something gone wrong? Please contact us via <a href=\"mailto:support@socialkings.online\">support@socialkings.online<\/a> or through the chat at the bottom of our website. We always try to find a suitable solution together first.\n<\/p>\n<h2>1. Contact details for questions or complaints<\/h2>\n<p>\n  Do you have a question, complaint or refund request? Please contact us via:\n<\/p>\n<p>\n  <strong>SocialKings<\/strong><br \/> Smidslaantje 51<br \/> 8426 DC Appelscha<br \/> The Netherlands\n<\/p>\n<p>\n  <strong>Email:<\/strong> <a href=\"mailto:support@socialkings.online\">support@socialkings.online<\/a><br \/> <strong>Phone:<\/strong> +31 6 4202 1479<br \/> <strong>Chamber of Commerce number:<\/strong> 64464105<br \/> <strong>VAT identification number:<\/strong> NL002250971B75\n<\/p>\n<h2>2. Digital services and direct delivery<\/h2>\n<p>\n  SocialKings&#8217; services consist of digital services, such as social media promotion services, including, for example, followers, likes, views, comments or similar digital results.\n<\/p>\n<p>\n  Because our services often begin immediately after an order is placed, we ask for your explicit consent during the ordering process to begin providing the service immediately, before the statutory cooling off period ends.\n<\/p>\n<p>\n  If you expressly agree to immediate performance and acknowledge that you lose your right of withdrawal as soon as SocialKings has fully completed the order, your right of withdrawal expires as soon as the order has been delivered in full.\n<\/p>\n<h2>3. Statutory cooling off period and right of withdrawal<\/h2>\n<p>\n  In principle, consumers are entitled to a statutory cooling off period of 14 days for distance contracts.\n<\/p>\n<p>\n  If your order has not yet been completed in full, you may contact us within the statutory cooling off period to cancel or withdraw your order. In that case, SocialKings may, to the extent permitted by law, charge a proportionate amount for the part of the service that has already been delivered.\n<\/p>\n<p>\n  If the order has been completed in full after you expressly agreed to immediate performance and acknowledged that you would lose your right of withdrawal after full completion, cancellation based on the right of withdrawal is no longer possible.\n<\/p>\n<p>\n  You can send a withdrawal request to <a href=\"mailto:support@socialkings.online\">support@socialkings.online<\/a> , through the chat on our website or, to the extent available and required by law, through the withdrawal or cancellation button on our website.\n<\/p>\n<h2>4. When will you get your money back?<\/h2>\n<p>\n  You are entitled to a refund in the following situations:\n<\/p>\n<ul>\n<li>if SocialKings cannot deliver your order;<\/li>\n<li>if SocialKings can only partially deliver an order, for the undelivered part;<\/li>\n<li>if your order has not yet been completed in full and you exercise your right of withdrawal in a timely and legally valid manner;<\/li>\n<li>if restoration, a refill or replacement is not possible when you are entitled to it under the agreement or statutory rules;<\/li>\n<li>if SocialKings decides that a refund is the most appropriate solution.<\/li>\n<\/ul>\n<h2>5. Undelivered or partially delivered orders<\/h2>\n<p>\n  If we are unable to deliver an order, you will receive a refund of the amount paid for the undelivered part.\n<\/p>\n<p>\n  If an order has been partially delivered, we may still deliver the undelivered part, offer a suitable replacement service or refund the amount for the undelivered part.\n<\/p>\n<h2>6. Money back guarantee up to \u20ac20<\/h2>\n<p>\n  For fully delivered orders up to and including \u20ac20, SocialKings offers an additional money back guarantee within the extended warranty period, unless otherwise stated on the product page.\n<\/p>\n<p>\n  This additional money back guarantee applies only if you are demonstrably dissatisfied with the service provided and contact us within the warranty period.\n<\/p>\n<p>\n  This arrangement never restricts your legal rights.\n<\/p>\n<h2>7. Orders over \u20ac20.00<\/h2>\n<p>\n  For fully delivered orders over \u20ac20, we initially offer a suitable solution if you are dissatisfied. This may consist of, for example:\n<\/p>\n<ul>\n<li>restoration of the order;<\/li>\n<li>a refill, if applicable;<\/li>\n<li>a replacement service;<\/li>\n<li>a similar product or alternative;<\/li>\n<li>a partial refund when reasonable and appropriate.<\/li>\n<\/ul>\n<p>\n  If restoration, a refill or replacement is not possible or cannot be carried out within a reasonable time, we will assess whether a partial or full refund is appropriate.\n<\/p>\n<p>\n  This supplementary arrangement never restricts your statutory rights as a consumer.\n<\/p>\n<h2>8. Warranty period<\/h2>\n<p>\n  The standard extended warranty period is 30 days after delivery, unless a different period or arrangement is stated on the product page.\n<\/p>\n<p>\n  Within this period, you can contact us if you believe your order was delivered incorrectly, incompletely or not in accordance with the product description.\n<\/p>\n<h2>9. When is a refund not possible?<\/h2>\n<p>\n  In principle, a refund is not possible in the following situations:\n<\/p>\n<ul>\n<li>if the order has been delivered in full and you have validly waived your right of withdrawal by agreeing to immediate performance;<\/li>\n<li>if the username, profile URL, post URL or other information provided was incorrect;<\/li>\n<li>if the account, profile or message has been made private, deleted, modified, blocked or made inaccessible;<\/li>\n<li>if delivery has become impossible due to settings or actions by the customer;<\/li>\n<li>if followers, likes, views or other results later decrease due to actions, checks, algorithms or policy changes by Instagram, Meta or other platforms;<\/li>\n<li>if the problem arose because multiple similar services were used at the same time, making it impossible to determine which service delivered which result;<\/li>\n<li>if the customer acts on behalf of a company, brand, organisation, professional influencer or other professional party, while our services are intended exclusively for consumers;<\/li>\n<li>if there is abuse, fraud, threats, incorrect information or a breach of our general terms and conditions.<\/li>\n<\/ul>\n<p>\n  If a statutory repayment obligation applies, your statutory rights naturally remain applicable.\n<\/p>\n<h2>10. Platform actions and decreases after delivery<\/h2>\n<p>\n  SocialKings is not affiliated with Instagram, Meta or other social media platforms. We have no influence over the actions, checks, algorithms, removals, restrictions or policy changes of these platforms.\n<\/p>\n<p>\n  Followers, likes, views, comments or other digital results may decrease or disappear after delivery due to actions by the platform or other external causes. This does not automatically entitle you to a refund.\n<\/p>\n<p>\n  If a refill guarantee or extended warranty is stated on the product page, we will assess within that warranty period whether restoration or a refill is possible.\n<\/p>\n<h2>11. Incorrect order details<\/h2>\n<p>\n  The customer is responsible for correctly entering the details required for delivery, such as a username, profile URL, post URL or other requested information.\n<\/p>\n<p>\n  If you notice that you entered incorrect details, please contact us as soon as possible via <a href=\"mailto:support@socialkings.online\">support@socialkings.online<\/a> or through the chat.\n<\/p>\n<p>\n  If the order has not yet started, we will try to update the details. If the order has already started or has been delivered based on the details provided, we cannot guarantee that an update or refund will be possible.\n<\/p>\n<h2>12. How do you request a refund?<\/h2>\n<p>\n  You can request a refund by contacting us at <a href=\"mailto:support@socialkings.online\">support@socialkings.online<\/a> or through the chat on our website.\n<\/p>\n<p>\n  Please include as much of the following information as possible with your request:\n<\/p>\n<ul>\n<li>your order number;<\/li>\n<li>the email address you used to place the order;<\/li>\n<li>the username, profile URL or post URL related to the order;<\/li>\n<li>a clear description of the problem;<\/li>\n<li>any screenshots or other information that helps clarify the problem.<\/li>\n<\/ul>\n<p>\n  The more complete your request is, the faster we can assess it.\n<\/p>\n<h2>13. Assessment of refund requests<\/h2>\n<p>\n  We carefully review refund requests and aim to provide a substantive response within 14 days of receiving them.\n<\/p>\n<p>\n  If we need more information, we will contact you. The assessment may take longer if information is missing or if we need to carry out a technical check of the delivery.\n<\/p>\n<h2>14. Repayment period<\/h2>\n<p>\n  If you are entitled to a refund, we will refund the amount as soon as possible and no later than 14 days after we determine that you are entitled to a refund or after the agreement has been validly terminated.\n<\/p>\n<p>\n  In principle, refunds will be processed using the same payment method you used for the order, unless we agree otherwise.\n<\/p>\n<p>\n  Processing time may depend on Mollie, Cardinity, your bank or your card issuer.\n<\/p>\n<h2>15. Payments through Mollie and Cardinity<\/h2>\n<p>\n  Payments are processed through Mollie and Cardinity.\n<\/p>\n<p>\n  When a refund is approved, we process it through the relevant payment provider, unless another method is necessary or appropriate.\n<\/p>\n<p>\n  SocialKings is not responsible for delays caused by banks, card issuers or payment service providers after we have correctly initiated the refund.\n<\/p>\n<h2>16. Chargebacks and payment disputes<\/h2>\n<p>\n  If there is a problem with your order, we ask you to contact us first via <a href=\"mailto:support@socialkings.online\">support@socialkings.online<\/a> or through the chat. In most cases, we can resolve the problem more quickly through our customer service.\n<\/p>\n<p>\n  Unjustified chargebacks or payment disputes may result in the suspension of pending orders, refusal of future orders or the charging of reasonable costs, to the extent permitted by law.\n<\/p>\n<h2>17. Statutory rights remain applicable<\/h2>\n<p>\n  This refund policy is intended to clearly explain how SocialKings handles cancellations, complaints, warranties and refunds.\n<\/p>\n<p>\n  Nothing in this policy restricts your statutory rights as a consumer. If any provision of this refund policy conflicts with mandatory consumer law, the mandatory consumer law applies.\n<\/p>\n<h2>18. Changes to this refund policy<\/h2>\n<p>\n  SocialKings may change this refund policy from time to time, for example when our services, payment providers, warranty terms or legal obligations change.\n<\/p>\n<p>\n  The latest version is always published on our website. The date at the top of this policy indicates when it was last modified.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SocialKings refund policy Last modified: 14 June 2026 At SocialKings, we do our best to deliver every order carefully and<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-247950","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/socialkings.online\/en-au\/wp-json\/wp\/v2\/pages\/247950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/socialkings.online\/en-au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/socialkings.online\/en-au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/socialkings.online\/en-au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/socialkings.online\/en-au\/wp-json\/wp\/v2\/comments?post=247950"}],"version-history":[{"count":0,"href":"https:\/\/socialkings.online\/en-au\/wp-json\/wp\/v2\/pages\/247950\/revisions"}],"wp:attachment":[{"href":"https:\/\/socialkings.online\/en-au\/wp-json\/wp\/v2\/media?parent=247950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}